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Support

Need a hand with OGold? Email is the fastest way to reach us — we read every message and usually reply within a couple of days.

Email supportadnalrahbi@gmail.com

Frequently asked

How do I subscribe to OGold Pro?

Open any Pro feature (Buying Calculator, Purchase History, Gold Market, or Price Alerts) and the subscription screen appears. Choose Monthly or Yearly and confirm with Apple — no account required.

How do I restore a purchase on a new device?

Your subscription is tied to your Apple ID. On the paywall, tap Restore Purchase, or make sure you're signed into the same Apple ID — Pro will unlock automatically.

How do I manage or cancel my subscription?

Open the menu (⚙️) → Manage Subscription, or go to iOS Settings → your name → Subscriptions. From there you can upgrade, downgrade, or cancel.

Do I need an account to use OGold?

No. Prices, calculators, the Zakah calculator, and price alerts work without signing in. An account (Sign in with Apple or Google) is optional and only stores a basic profile.

How do I delete my account?

Menu (⚙️) → Account Settings → Delete Account. This permanently removes your account and associated data from our servers.

Why aren't my price alerts arriving?

Make sure notifications are allowed for OGold in iOS Settings, and that Background App Refresh is enabled. Note that iOS decides when to run background checks, so alerts while the app is closed can be delayed.

Where do the gold prices come from?

Live and historical prices are sourced from third-party market data providers and converted to Omani Rial per gram. Prices are indicative and may differ slightly from your local dealer.

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